GigNet
Privacy Policy
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, service account details, support messages, and billing information when you use the GigNet mobile app.
2. How We Use Your Information
We use your information to provide and maintain your internet service account experience, process billing, send service-related notifications, provide customer support, monitor service quality, and improve the app.
3. Data Storage and Security
We use HTTPS and industry-standard safeguards to protect data in transit and at rest. Payment information is processed by our payment provider and is not stored directly by the app.
4. Third-Party Services
We may use third-party service providers for payment processing, email delivery, push notifications, analytics, and cloud infrastructure. These providers process data only as needed to operate the service.
5. Data Retention
We retain personal data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. You may request account deletion as described on our data deletion page.
6. Your Rights
You may request access to, correction of, export of, or deletion of your personal data, subject to applicable law and service-account requirements.
7. Cookies and Local Storage
The native app stores session and preference data locally on your device. This public website does not provide the app experience and does not use third-party tracking cookies.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated through the app or this public page.
9. Contact
For privacy-related inquiries, contact us at residencial@gignet.mx.